{"id":3981,"date":"2025-03-31T16:05:22","date_gmt":"2025-03-31T16:05:22","guid":{"rendered":"https:\/\/hermandaddelrociodelamacarena.es\/?page_id=3981"},"modified":"2025-04-04T19:23:13","modified_gmt":"2025-04-04T19:23:13","slug":"politica-de-compras-y-devoluciones","status":"publish","type":"page","link":"https:\/\/hermandaddelrociodelamacarena.org\/?page_id=3981","title":{"rendered":"Pol\u00edtica de Compras y devoluciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3981\" class=\"elementor elementor-3981\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c25aa7b e-con-full e-flex e-con e-parent\" data-id=\"c25aa7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2a3a8f e-flex e-con-boxed e-con e-parent\" data-id=\"d2a3a8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26107b6 elementor-widget elementor-widget-spacer\" data-id=\"26107b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e110e1 e-flex e-con-boxed e-con e-parent\" data-id=\"3e110e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae7b870 elementor-widget elementor-widget-heading\" data-id=\"ae7b870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Compras y Devoluciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9285820 e-flex e-con-boxed e-con e-parent\" data-id=\"9285820\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c71518 elementor-widget elementor-widget-text-editor\" data-id=\"5c71518\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 3 []\"><strong>Pol\u00edticas de Compras, Ventas y Devoluciones<\/strong><\/p><p>En la Hermandad del Roc\u00edo de la Macarena de Sevilla, buscamos brindar un servicio transparente y eficiente, alineado con nuestros valores de fe, devoci\u00f3n y compromiso social. A continuaci\u00f3n, se detallan nuestras pol\u00edticas de compras, ventas y devoluciones, dise\u00f1adas para garantizar la satisfacci\u00f3n de nuestros hermanos, devotos y visitantes.<\/p><p><strong>1. Pol\u00edtica de Compras y Ventas<\/strong><\/p><ul data-spread=\"false\"><li><p>Todos los productos y servicios ofrecidos en nuestra tienda tienen como finalidad apoyar las actividades religiosas, sociales y ben\u00e9ficas de la Hermandad.<\/p><\/li><li><p>Los precios indicados incluyen el IVA y dem\u00e1s impuestos aplicables. Nos reservamos el derecho de modificar los precios en cualquier momento sin previo aviso, respetando siempre las condiciones vigentes al momento de la compra.<\/p><\/li><li><p>La disponibilidad de los productos puede variar seg\u00fan el inventario. En caso de indisponibilidad, se notificar\u00e1 al cliente y se ofrecer\u00e1n alternativas o la devoluci\u00f3n del importe pagado.<\/p><\/li><li><p>El pago se realizar\u00e1 mediante los m\u00e9todos seguros habilitados en nuestra plataforma, incluyendo tarjetas de cr\u00e9dito, d\u00e9bito y transferencias bancarias.<\/p><\/li><li><p>Una vez realizada la compra, el cliente recibir\u00e1 un correo electr\u00f3nico de confirmaci\u00f3n con el detalle de la transacci\u00f3n y el n\u00famero de pedido correspondiente.<\/p><\/li><li><p>En caso de eventos especiales, campa\u00f1as ben\u00e9ficas o ediciones limitadas, las condiciones de venta pueden diferir y estar\u00e1n claramente especificadas.<\/p><\/li><\/ul><p><strong>2. Pol\u00edtica de Env\u00edos<\/strong><\/p><ul data-spread=\"false\"><li><p>Realizamos env\u00edos a nivel nacional e internacional seg\u00fan disponibilidad.<\/p><\/li><li><p>Los costos de env\u00edo se calculan autom\u00e1ticamente al realizar la compra, considerando el destino, peso y volumen del producto.<\/p><\/li><li><p>Los plazos de entrega estimados oscilan entre 3 y 7 d\u00edas h\u00e1biles para env\u00edos nacionales y de 7 a 15 d\u00edas h\u00e1biles para env\u00edos internacionales, salvo causas de fuerza mayor.<\/p><\/li><li><p>Una vez enviado el pedido, se proporcionar\u00e1 un n\u00famero de seguimiento para consultar el estado del env\u00edo.<\/p><\/li><li><p>En caso de retrasos o problemas durante el env\u00edo, la Hermandad colaborar\u00e1 activamente para resolver la situaci\u00f3n.<\/p><\/li><\/ul><p><strong>3. Pol\u00edtica de Devoluciones, Cambios y Reembolsos<\/strong><\/p><ul data-spread=\"false\"><li><p>Se aceptan devoluciones dentro de los 14 d\u00edas naturales desde la recepci\u00f3n del producto, siempre que el art\u00edculo est\u00e9 sin usar, en perfectas condiciones, con etiquetas y embalaje original.<\/p><\/li><li><p>No se aceptan devoluciones de productos personalizados, ediciones especiales o art\u00edculos adquiridos durante eventos ben\u00e9ficos, salvo defectos de fabricaci\u00f3n.<\/p><\/li><li><p>En caso de devoluci\u00f3n por desistimiento, los gastos de env\u00edo correr\u00e1n por cuenta del cliente, excepto en devoluciones por producto defectuoso o error de env\u00edo, en cuyo caso la Hermandad asumir\u00e1 dichos gastos.<\/p><\/li><li><p>Para solicitar una devoluci\u00f3n o cambio, el cliente deber\u00e1 contactar a trav\u00e9s del correo electr\u00f3nico de atenci\u00f3n al cliente, proporcionando el n\u00famero de pedido, motivo de la devoluci\u00f3n y fotograf\u00edas si aplica.<\/p><\/li><li><p>Una vez recibida y verificada la devoluci\u00f3n, se proceder\u00e1 al reembolso en un plazo de 7 a 10 d\u00edas h\u00e1biles, seg\u00fan el m\u00e9todo de pago utilizado.<\/p><\/li><li><p>Los cambios de producto estar\u00e1n sujetos a disponibilidad y se gestionar\u00e1n bajo las mismas condiciones que las devoluciones.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Compras y Devoluciones Pol\u00edticas de Compras, Ventas y Devoluciones En la Hermandad del Roc\u00edo de la Macarena de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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